Quick Start
Set up your organization, invite team members, and configure basic settings.
Get StartedLearn how to create, assign, and manage your first support ticket.
Create TicketSet up customers and enable them to submit and track their tickets.
Setup PortalUser Guides by Role
Handle tickets from creation to resolution
View GuideTrack time spent on tickets and activities
View GuideFind tickets quickly using advanced search
View GuideWork with email-to-ticket functionality
View GuideUse and create ticket templates
View GuideView your performance metrics and stats
View GuideFeature Overview
Complete ticket lifecycle management with status tracking, assignments, and real-time collaboration.
- • Create, assign, and track tickets
- • Priority and status management
- • Time tracking and scheduling
- • File attachments and communication
Organize support teams into specialized pools for efficient ticket routing and workload distribution.
- • Create specialized support teams
- • Automatic ticket routing
- • Workload balancing
- • Pool performance metrics
Self-service portal for customers to submit tickets, track progress, and communicate with support.
- • Customer account management
- • Ticket submission and tracking
- • Real-time communication
- • Ticket history access
Standardized ticket templates with custom fields for consistent data collection.
- • Custom field definitions
- • Global or customer-specific templates
- • Default assignments and priorities
- • Multiple field types support
Advanced email-to-ticket system with domain management and automatic routing.
- • Email domain configuration
- • Automatic ticket creation
- • Spam filtering and detection
- • Multi-domain support (Enterprise)
Powerful search and filtering capabilities to find tickets quickly across all data.
- • Global keyword search
- • Multi-criteria filtering
- • Search result highlighting
- • Saved search preferences
Comprehensive performance metrics and reporting for teams and individuals.
- • Personal performance tracking
- • Team analytics and comparisons
- • Ticket statistics and trends
- • Custom reporting (Professional)
Built-in time tracking for accurate billing and performance measurement.
- • Start/stop ticket timers
- • Activity logging
- • Time reporting and analysis
- • Billing integration ready
Branded login pages and email domain verification with your own custom domains.
- • Custom login pages (login.yourdomain.com)
- • Email domain verification
- • Full white-labeling support
- • SSL certificate management
Granular permission system with role-based access control and customer restrictions.
- • 67+ granular permissions
- • Role-based access control
- • Customer-specific restrictions
- • Multi-organization support
Administrator Resources
Complete setup guides for administrators to configure the system.
Advanced configuration for Professional and Enterprise features.
Administrator Quick Reference
Essential Setup
Advanced Features
Support & Resources
Searchable articles covering all features and common questions.
Browse ArticlesGet help from our support team for technical issues and questions.
Contact UsConnect with other users and share tips and best practices.
Join ForumQuick Answers
Navigate to Users → Invite User, enter their email, select a role, and send the invitation.
Yes, Professional plans include custom branding, logos, colors, and domain customization.
Professional plans can configure email domains to automatically create tickets from incoming emails.
Core ticket management, basic templates, team pools, and customer portal features.