Time Tracking

Track time spent on tickets for accurate billing and performance measurement

What is Time Tracking?

Built-in time tracking for accurate performance measurement and billing

Time tracking allows support agents to record the time spent working on tickets, providing valuable insights for performance measurement, billing accuracy, and resource planning.

Benefits

Accurate billing and invoicing
Performance measurement
Resource allocation insights
Project cost estimation
Productivity analysis

Key Features

• Real-time Timers: Start/stop timers while working
• Manual Entry: Add time for completed work
• Activity Categories: Categorize different types of work
• Time Reports: Detailed analytics and summaries
• Billing Integration: Export for invoicing systems
• Team Analytics: Compare performance across agents

Real-time Tracking

Start timers when beginning work on tickets and track time automatically.

• One-click start/stop functionality
• Automatic pause detection
• Multiple concurrent timers
• Background time tracking

Manual Entry

Add time entries for work completed offline or adjust existing entries.

• Flexible time entry formats
• Bulk time entry options
• Historical entry support
• Edit and delete capabilities

Analytics & Reports

Comprehensive reporting for performance analysis and billing.

• Individual and team reports
• Customizable date ranges
• Export capabilities
• Billing-ready summaries

Time Tracking

Benefits

Key Features

Related Documentation

Ticket Management

Performance Metrics

Analytics & Reports